Pápai Vízmű
ZRt.
8500
Pápa, Vízmű u. 2.
Dear
Consumer,
Pápai Víz- és
Csatornamű ZRt. is responsible for
providing potable water supply and cleaning sewage water in Pápa
and its
environs.
Here are the most important things you
should know
about our services:
Contracting:
Conditions for the provision of potable
water supply,
irrigation water supply and sewage disposal services are laid down in a
contract concluded between Supplier and Consumer in accordance with the
applicable statutory provisions.
The contract is concluded at the Waterworks
Customer
Service Centre; the owner who turns over the real estate pays the water
supply
and sewer usage charges up to the meter readings read at the time of
such
turn-over, and the new Consumer signs a new contract.
The various types of water supply contract
are:
Individual
meter
Submeter
Irrigation
submeter
inside manhole
inside
the home
inside
manhole
- property of the Waterworks
- property of the consumer
- property of the consumer
-
no basic fee applies
Consumer is responsible for protecting the
water meter
against frost and keeping the water meter manhole accessible and clean.
Invoicing:
At the Pápa Waterworks, invoicing of
water supply
charges is based on invoicing for average
consumption. An invoice based on average
consumption is issued every two months. Monthly average consumption in
terms of
m3 is calculated by the invoicing software on the basis of
the
previous year’s actual consumption. The rate of average
consumption in terms of
m3 may be amended in justified cases, on individual
application.
It is also possible to pay water supply charges on the basis
of actual
meter readings. In this case, Consumer needs to notify the
Waterworks
Customer Service Centre of the actual meter reading between the 20th
and 25th
of every even month.
(By telephone: 89 / 510-630; by e-mail: info@papaivizmu.hu;
or in person: Pápa, Vízmû u. 2.)
Annual final invoice:
Once a year, during October, Supplier reads
all water
meters. In the invoice issued in October, the closing water meter
reading will
be the same as the actual value read.
If Consumer’s actual water consumption
- was
higher than the average consumption (in
m3) invoiced, Consumer will pay a higher amount when annual
final
accounts are made (in the invoice for October)
- was
lower than the average consumption (in m3)
invoiced, Consumer will pay a smaller amount when annual final accounts
are
made (in the invoice for October)
(The
meter readings shown on the invoices for average consumption and on the
annual
final invoices will always increase by the quantity of m3
invoiced;
therefore no separate annual accounts are needed and such are not made
either.)
Replacing
water meters:
Individual water meters are replaced every
4 years by the Waterworks.
Submeters shall be replaced by Consumer.
Irrigation submeters shall be replaced by
Consumer.
Helpdesk
and notices:
The Waterworks shall be responsible for
maintenance
and repair of the connection pipe supplying the real estate, up to the
water
meter in the case of potable water supply and up to the
property’s boundary in
the case of sewer usage. Consumer shall have any failures occuring
within the
real estate repaired by a specialist company.
Any failures on pipes maintained by the
Waterworks
should be reported by calling 89
/ 510-641.
Our Customer Service is available to
Consumers for all
inquiries and matters related to services:
- by
telephone: 89 / 510-630
- in
person at Pápa, Vízmű u. 2., Mondays
through Wednesdays 8:00 – 12:00, Thursdays 8:00 – 20:00
Thank you in advance for your kind
cooperation.
Pápai
Vízmű ZRt.
Pápa Water supply and Sewage Plc.
2 Vízmű street
PÁPA
8500
Hungary
GIVING INFORMATION
Dear our Consumer,
We would like to inform You, that one specialist of our company is going to visit You due to change your watermetre, according to the Measuring Laws. There is going to be built in a new watermetre in your place.
Our specialist is equipped with a certificate with a photograph of him, and he is responsible to show it on your request.
The numbers can be seen either on the old or the new watermetre devices (in m3-- cubicmetres), PLEASE CONTROL and COMPARE with the written numbers (in m3) of the documentation form line 6 and line 10. If they are correct, - only that case - PLEASE sign up the paper form.
One copy of the the documentation of the changing the watermetre, is going to be sent by local post office to the owner of the consumer place.
Sorry for disturbing and thank you for your kindly co-operation in advance!
Pápa,
Pápa Water supply and Sewage Plc.